Cookie Policy

  1. Who we are

Company name: [Your Company Name] Registered address: [Address, Country] Contact email: [privacy@your-domain.tld] Data protection contact: [DPO or Contact Person, if applicable] If you are established in the EU/EEA and/or offer services to EU residents, GDPR applies. If you are outside the EU but target EU residents, you may need an EU representative.

  1. What personal data we collect

Contact data: name, company, email, phone. Support/request data: messages you send via contact or trial request forms, and related metadata. Cookies and similar technologies: see our Cookie Policy for details.

  1. How we use your data (purposes and legal bases)

Responding to inquiries and providing support Legal basis: Art. 6(1)(b) GDPR (performance of a contract or pre-contractual steps) or Art. 6(1)(f) GDPR (legitimate interests). Providing trials, licenses, and product onboarding Legal basis: Art. 6(1)(b) GDPR. Product analytics and site performance (aggregated/anonymous where possible) Legal basis: Art. 6(1)(f) GDPR (legitimate interests). For non-essential cookies, Art. 6(1)(a) (consent).

  1. Cookies and tracking

We use essential cookies for site functionality and security. We use analytics/marketing cookies only with your prior consent. You can change or withdraw consent at any time via the Cookie Settings. See our Cookie Policy for cookie categories, providers, retention, and purposes.

  1. Data retention

Contact/support records: kept for up to [X months/years] after the last interaction, unless you request deletion earlier and we have no overriding legal obligation. Account/billing data: retained for [X years] as required by tax/commercial laws. Analytics data: retained for up to [X months], or as configured with our analytics provider.

  1. Sharing your data

Service providers (processors) that help us operate the site and services, e.g.: Hosting, email delivery, customer support, analytics, payment processing. Legal and compliance: where required by law or to protect our rights. We do not sell your personal data.

  1. International transfers

If data is transferred outside the EEA/UK, we use appropriate safeguards, such as: Adequacy decisions, Standard Contractual Clauses (SCCs), or other lawful mechanisms. You can contact us for a copy of the relevant safeguards.

  1. Your rights under GDPR

Access: request a copy of your personal data. Rectification: ask us to correct inaccurate data. Erasure: request deletion in certain circumstances. Restriction: ask us to limit processing in certain circumstances. Portability: receive your data in a machine-readable format. Objection: object to processing based on legitimate interests and to direct marketing at any time. Withdraw consent: where processing is based on consent, you can withdraw it at any time. Lodge a complaint: with your local supervisory authority (e.g., in Germany: BfDI; in Ireland: DPC). To exercise these rights, contact us at [privacy@your-domain.tld]. We may need to verify your identity.

  1. Security

We use technical and organizational measures to protect personal data, including encryption in transit, access controls, and regular reviews of our practices.

  1. Children’s privacy

Our services are not directed to children under 16 (or the local age of consent where applicable). We do not knowingly collect personal data from children.

  1. Automated decision-making

We do not perform automated decision-making or profiling that produces legal effects concerning you, unless clearly stated and with appropriate safeguards.

  1. Changes to this policy

We may update this policy from time to time. We will post changes here and update the “Last updated” date. Significant changes may be notified by email or on the site.

  1. Contact

Email: [privacy@your-domain.tld] Postal: [Your Company Name], [Address], [Country] Add-ons you might need depending on your setup

If you use specific processors, list them or at least their categories (e.g., “We use [Email Provider], [Analytics Provider], [Cloud Provider]” with links to their policies). If you conduct behavioral advertising or heatmaps, describe the tools and legal bases. If you rely on legitimate interests for analytics/communications, state why your interests are not overridden by users’ rights (short justification). Reminder

Replace placeholders with your actual details. Align with your Cookie Policy and consent banner. Have legal counsel review before publishing.